Hi guys, I’m Jon from Bizzabo and today we’ll be discussing the three things you should be asking event tech salespeople.
We know that many of you are searching for innovative event technology solutions, so in order to make sure that you select the right tool for your needs, I’m going to let you in on a few revealing questions that you should be asking salespeople when discussing new technologies.
The first question is, “Can you show me an example of an event similar to mine that is already using your system.” This will clearly show you whether or not the platform in question is capable of serving an event like yours. If the answer is no, it shouldn’t necessarily be a deal breaker, but you’ll have to investigate further to see if the tech solution in question is a good fit.
The second question is, “Can you show me the back-end of the product? How user friendly is your platform?” Just because an event looks great on the outside, doesn’t mean it’s user friendly on the backend. Some event tech solutions out there are an absolute user experience nightmare. Make sure the platform you’re consider will be easy for you and your team to use be experiencing it for yourself.
The third and last question is, “What is the experience for customers after they purchase your platform? Do you offer a Customer Success team?” Not all platforms offer the same level of customer care. If after you purchase an event technology solution, you’re on your own on event day, you might want to re-think your choice.
Be sure to select an event tech vendor that offers a Customer Success team, they will be around 24/7 to provide you with tips and tricks on how to get the most out of the platform, in addition to being ready to troubleshoot any issues you might run into.
Today we’ve covered three critical questions you should ask any event tech vendor before making a selection, hope these help - happy shopping!