Virtual Events

BIZZABO'S VIRTUAL EXPERIENCE

Attendee Session Guide

What Am I Doing Here?

How Do I Join My Session?

How Do I ask a Question?

Troubleshooting

What are the system requirements to join a session?

The sound is coming out of a different device than I want - what can I do?

The output device I want to use isn't showing up - how can I fix this?

My devices are connected properly, but I can't hear anything!

I'm still experiencing issues - any final steps?

Any other issues?

 

What Am I Doing Here?

You're trying to join a session on an event website, that is being run using the Bizzabo platform. This guide is designed to give you a hand when joining a session.

How Do I Join My Session?

To join your session, you need to be logged in, and registered to your event. Get help with that here.

Before your session goes live, the screen will be grey. This is fine and normal. At the bottom of the screen, you can see a countdown timer. When the timer gets to 2 minutes before the session starts, your session will automatically begin. 

How Do I ask a Question?

When you start your session, you may notice a white pane on the right side of the screen. If it didn't open automatically for you when you started, that's fine, you can always open and close this window by using the Q+A button in the middle-right-side of the screen.

 

Agenda-Bizzabo-Conference - Bizz QA-1

To ask your question, click the "Ask A Question" button and type in your question. You can remain incognito when asking your question by choosing the "Ask this question anonymously" button before sending your question.

Agenda-Bizzabo-Conference - ask qu

Once you have asked your question, and it has been approved, your session speaker or moderators may decide to either answer it live in the session, or they can respond to you in the chat. 

When they respond, you will see a notification on the chat icon on, and you can expand your question to see the answer that has been given!

notification-1

Agenda-Bizzabo-Conference - answered 1

 

Troubleshooting

What are the system requirements to join a session?

  • Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
  • MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
  • iPhone 5S or later, running iOS 11 and up
  • Android 4.0 or later, running Chrome

Please note, additional devices may successfully connect, but are not officially supported.

The sound is coming out of a different device than I want - what can I do?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the music icon on the bottom right of the live-streamed session. You will then be able to select which output and input devices should be used.

The output device I want to use isn't showing up - how can I fix this?

First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.

 

My devices are connected properly, but I can't hear anything!

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

 

I'm still experiencing issues - any final steps?

If you're still having issues, first send in your support logs by hitting the in the top right, then "submit support logs" on the bottom left. Next try restarting your computer and trying again. 

 

Any other issues?


You should reach out to support@bizzabo.com if you believe there is a bug in the login flow. Please note, as our Support team is not affiliated with the event, their ability to confirm your details or ability to access this event is limited - it's best to contact the organizer if you have their details.

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